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Contact Us
Connect with Lowell Five Bank for account assistance, product questions, or general support. We’re ready to help when you need us.
Call Direct
Speak with real people who solve problems at 978.452.1300
Schedule an Appointment
Find time to speak with an advisor and get answers to your questions.
Submit Inquiry
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If an inquiry includes confidential information, please consider using our Secure Email service, below.
Important Lowell Five Bank Contact Information
Routing Number: 211371337
Mailing Address
Lowell Five Bank
30 International Place
Tewksbury, MA 01876
Phone Number: 978.452.1300
Hours Available by Phone:
- Monday - Thursday | 8:00AM – 4:30PM
- Friday | 8:00AM – 5:00PM
- Saturday | 9:00AM-12:00PM
Debit/ATM Card Support: 978.452.1300
Note: Automated phone banking is available for customers 24 hours a day
Send a Secure Email
Regular email can be vulnerable to fraudsters. Secure Email ensures your sensitive information stays protected by keeping messages inside a secure data center. Log in anytime to read or reply, and receive automatic notifications in your regular inbox when new messages are waiting.
How does secure email work?
When Lowell Five Bank sends you a secure email message, the message is sent to a data center where it will be held for you to retrieve. The contents of the message are encrypted during transit to protect your confidentiality. At the same time, a notification message is sent informing you that a message is waiting. The notification message contains a link to a secure website. Simply click on the link, log into the system and retrieve your message.
How can I send and retrieve messages?
When we send you a secure email message, you will get an email notification with a link to the system. Once logged in, you can read your message or send a secure reply. To create and send your own secure message, simply log in at any time and click on the “Compose” tab.
How can I sign up?
The first time you use Lowell Five Bank's secure email message center, you’ll be prompted to create an account with an email address and password. A confirmation message will be sent to the email address you entered. To complete the process, simply click the link in the confirmation email.
Telephone Banking (24/7 Access)
Our 24-hour Telephone Banking system gives you quick, secure access to your Lowell Five Bank accounts anytime. Just call (978) 452-1300 and follow the prompts.
Key Features:
- Instant Balance offered automatically when you call
- Personalized greetings based on your phone number
- Easy, intelligent navigation tailored to your accounts
- Text alerts for balances, history, and transfers
- Reset your PIN for added convenience
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New Year's Day - Thursday, January 1, 2026 |
Birthday of Martin Luther King, Jr. - Monday, January 19, 2026 |
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Presidents’ Day/Washington’s Birthday - Monday, February 19, 2026 |
Memorial Day - Monday, May 25, 2026 |
Juneteenth National Independence Day - Friday, June 19, 2026 |
Independence Day - Wednesday, July 4, 2026 |
Labor Day - Monday, September 7, 2026 |
Columbus Day/Indigenous Peoples’ Day - Monday, October 12, 2026 |
Veterans Day - Wednesday, November 11, 2026 |
Thanksgiving Day - Thursday, November 26, 2026 |
Christmas Day - Friday, December 25, 2026 |